Shipping policy

Shipping Methods and Costs

Shipping within Switzerland and the EU is included in the price. For international orders outside of Europe, shipping costs are calculated individually and displayed transparently during the ordering process. 

Shipping Times

Switzerland: 1–4 business days
EU: 2–7 business days
Overseas: 5–12+ business days

The stated times are guidelines and may vary depending on the destination and seasonal fluctuations. Delays may occur, especially during peak seasons or holidays. We recommend placing orders in advance to avoid potential waiting times.

Shipping Partners

Shipping is primarily handled by Swiss Post, known for its reliability and careful processing. In some cases, especially for international orders or express shipping, we cooperate with alternative shipping service providers such as DHL or UPS to ensure the most efficient and fastest delivery possible.

Delivery and Delays

Delivery is made to the address provided by the customer. Please ensure that the address is correct and complete to avoid delays or undeliverable shipments. Delays may arise due to customs clearance, unforeseen events, or force majeure. In such cases, we assume no liability. If a delivery needs to be reshipped due to incorrect address information, the customer bears the additional shipping costs.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation by email. If available, this will include a tracking number, allowing you to check the current status of your delivery at any time.

Undelivered Orders

If a delivery cannot be completed, the customer will be notified immediately. Usually, a second delivery attempt is made after the first. If this also fails, the order will be canceled after three delivery attempts. In this case, the purchase price will be refunded minus the incurred shipping costs.

International Orders and Customs Fees

For international orders, customs fees, taxes, and import duties may apply in addition to the purchase price. These are the responsibility of the customer and are collected directly by the customs authority of the destination country. Please inquire about possible fees in advance to avoid surprises.

Returns and Exchanges

We offer a 30-day return period for unworn and originally packaged goods from the date of receipt. If your goods are defective or you receive an incorrect delivery, the return period is 14 days. Please contact our customer service to initiate the return. In these cases, we cover the return costs and ensure a prompt refund or exchange. Return costs for regular returns are borne by the customer.

Please note:

  • Personalized items are excluded from the right of return.
  • Earrings are excluded from returns for hygiene reasons.
  • Signs of wear or removed tags will lead to rejection of the return.
  • Discounted sale items are excluded from returns.

Our return policies align with the standards of leading jewelry retailers in Switzerland and provide you with a fair and transparent process.