Refund policy

General Return and Exchange Policy

All buyers have the right to return or exchange unused and original-packaged goods within 30 days of receipt. Exchanges are processed under the same conditions as returns.

Goods must be returned in undamaged, resaleable condition and in their original packaging. Inspection of the goods within the scope of normal checks is permitted. Improper use causing signs of wear may result in rejection of the return or a partial refund.

Return Costs

  • Standard returns or exchanges:

    • Partial returns of individual items may be covered.

    • Returns of an entire order must be borne by the buyer.

  • Defective or incorrect goods:

    • Return shipping costs are covered in these cases.

Excluded Items

The following items are excluded from the right of return or exchange:

  • Personalized products (e.g., engraved jewelry)

  • Discounted items (sale goods)

  • Earrings and piercings (for hygiene reasons)

  • Gift cards

Return Address

Returns or exchanges should be sent to:

WBC Verwaltung GmbH
Moosmattstrasse 36
8953 Dietikon
Switzerland

Refunds and Processing Time

Refunds are issued after inspection of the returned goods and applied to the original payment method. Processing occurs within 7–14 days of receipt of the return.

Shipping costs and customs fees are only refunded if the return is due to an error on our part (e.g., defective or incorrectly delivered goods) or if it is a partial return. For valid claims, the full purchase price will be refunded or a replacement item provided.

Defective Goods

If goods arrive defective or damaged, the following options are available:

  • Replacement: An identical or equivalent item is shipped (subject to availability)

  • Refund: Full purchase price is refunded

  • Voucher: A voucher in the amount of the purchase price may be issued

Defective goods must be reported within 14 days of receipt. Return shipping costs are covered in this case.

International Orders

  • EU orders:
    Returns or exchanges within 30 days. Goods must be unused, undamaged, and in original packaging. Refunds are issued within 7–14 days after receipt and inspection of the goods.

  • Orders outside the EU (e.g., USA):
    Returns are generally not required to avoid high shipping costs. In case of issues, a written description and photos may be submitted. After review, replacement, voucher, or partial refund will be offered.

Note

Customer satisfaction is a priority. Returns and exchanges are handled as smoothly as possible. For specific inquiries, contact info@lagull.ch.